Q&A

The flow up to boarding

Travelers must pass through the security check 15 minutes before boarding.
Please allow enough time for this whenever possible. Please come to the airport at least 30-40 minutes prior to departure. Customers making overseas connecting flights should be at the airport one hour before departure.
Please check the flow of departure and arrival for the flow of departure.

Flow of departure and arrival

Poor weather and the time to determine whether the aircraft can fly

There are no particular rules. The carrier will make the judgment. Information regarding whether a flight has been canceled can also be obtained at the general information booth (06-6856-6781 / 06:30-21:30) in addition to information listed at each carrier’s corporate homepage (Flight Information or Departure and Arrival Information, and others).

Also, ask your carrier’s corporate reservation center or check-in counter regarding refunds for reservation changes caused by poor weather. Also, the check-in counter does not handle telephone calls. (JAL and ANA handle reservation changes and refunds via their corporate homepages.)

Carriers conduct security checks according to the various rules established by the Ministry of Land, Infrastructure, Transport and Tourism. Therefore, ask your carrier regarding security checks of carry-on restrictions and the like.
Also, the sizes of carry-on luggage are listed below. (Uniform across all airlines)

100 seats or more: The total of three sides must be within 115 cm (55 cm x 40 cm x 25 cm)
100 seats or less: The total of three sides must be within 100cm (45cm x 35cm x 20cm)

* Size may vary depending on the model of aircraft being used.

The contact for lost and found differs depending on where the article was lost. For lost and found inside the terminal building, contact the airport building security room, or the general information booth (06-6856-6781 / 06:30-21:30).

Contact

We also offer a variety of facilities to assist passengers traveling with small children. Please take advantage of the kids’ corner, the nursing room, or toddler’s toilet seat, and other amenities.

Service facility To passengers traveling with small children