Q&A

The following lists questions frequently asked by our customers. Please review these before contacting us.

FAQ

Q1Flights and airline tickets

The flow up to boarding

Travelers must pass through the security check 15 minutes before boarding.
Please allow enough time for this whenever possible. Please come to the airport at least 30-40 minutes prior to departure. Customers making overseas connecting flights should be at the airport one hour before departure.
Please check the flow of departure and arrival for the flow of departure.

Flow of departure and arrival

Poor weather and the time to determine whether the aircraft can fly

There are no particular rules. The carrier will make the judgment. Information regarding whether a flight has been canceled can also be obtained at the general information booth (06-6856-6781 / 06:30-21:30) in addition to information listed at each carrier’s corporate homepage (Flight Information or Departure and Arrival Information, and others).

Also, ask your carrier’s corporate reservation center or check-in counter regarding refunds for reservation changes caused by poor weather. Also, the check-in counter does not handle telephone calls. (JAL and ANA handle reservation changes and refunds via their corporate homepages.)

JAL open in new tab
Reservation center 0570-025-071 / 06-6344-2355 (07:00-20:00)
ANA open in new tab
Reservation center 0570-029-222 / 06-7637-8800 (06:30-22:00)
Amakusa Airlines Co., Ltd. open in new tab
Reservation center 0969-34-1515 (09:00-18:00)
IBEX Airlines Co., Ltd. open in new tab
Reservation center 0120-686-009 / 06-7637-6688 (06:30-22:00)

Q2Security

Carriers conduct security checks according to the various rules established by the Ministry of Land, Infrastructure, Transport and Tourism. Therefore, ask your carrier regarding security checks of carry-on restrictions and the like.
Also, the sizes of carry-on luggage are listed below. (Uniform across all airlines)

100 seats or more: The total of three sides must be within 115 cm (55 cm x 40 cm x 25 cm)
100 seats or less: The total of three sides must be within 100cm (45cm x 35cm x 20cm)

* Size may vary depending on the model of aircraft being used.

JAL open in new tab

Reservation center 0570-025-071 / 06-6344-2355 (07:00-20:00)

ANA open in new tab

Reservation center 0570-029-222 / 06-7637-8800 (06:30-22:00)

Amakusa Airlines open in new tab

Reservation center 0969-34-1515 (09:00-18:00)

IBEX Airline open in new tab

Reservation center 0120-686-009 / 06-7637-6688 (06:30-22:00)

Q3Lost and found

The contact for lost and found differs depending on where the article was lost. For lost and found inside the terminal building, contact the airport building security room, or the general information booth (06-6856-6781 / 06:30-21:30).

Contact

In Terminal Building
Airport Security Room 06-6856-6685 (Open 24 Hours)
In the aircraft Check-in Counter
Your Carrier JAL: 06-6856-7029 (09:30-18:00)
ANA/IBEX: 06-6856-9137 (09:00-18:00)
Amakusa Airlines: 0969-34-1515 (09:00-18:00)
In Bus
Osaka Airport Traffic 06-6844-1124 (07:30-21:00)
In Parking
Parking Control Office 06-6856-7300 (Open 24 Hours)
In Taxi
Osaka Taxi Center 06-6933-5618 (Weekdays: 09:00-17:00; Saturday: 09:00-12:00)
Hyogo Taxi Service Center 078-341-7474 (Weekdays: 09:00-17:00; Saturday: 09:00-12:00)
Hotel Guest Room or Lobby
Osaka Airport Hotel 06-6853-0117

Q4Luggage

Home-delivery Service (Chilled packages not handled)

We offer a home-delivery service for luggage from the airport to your home, and a service to hand over home-delivery packages sent from your home in advance to the airport. However, we do not offer a same-day delivery service that delivers luggage to the hotel on the day of arrival at the airport.

Delivery Pick-up

Temporary Luggage Storage

We offer a temporary luggage storage at the general information booth. We can store skis, snowboards, and folding bicycles. Also, the airport terminal building also has coin locker accommodations. Also, passengers leaving early in the morning are recommended to check the reception time at the general information booth.

Baggage Storage

Airline Cargo

Airline cargo shipping and receiving are conducted at the north cargo building. As your carrier for details.

JAL 06-6856-7123 (5:30～22:00)
ANA Shipping 06-6856-6131 (6:00～21:00)
Arrivals 06-6856-6141 (6:00～22:00)

Q5Facilities for children

We also offer a variety of facilities to assist passengers traveling with small children. Please take advantage of the kids’ corner, the nursing room, or toddler’s toilet seat, and other amenities.

Service facility To passengers traveling with small children

Q6Internet service

Free wireless LAN

Available in substantially all areas of the public lobby.

Facility and service/wireless LAN

PC desk

Work stations have been setup that are equipped with power outlets at the third floor La Sora Terrace in the central block, and at gates.

Free cell-phone charging corner

Free cell-phone charging corners are setup in the arrival lobby on the first floor in the south and north terminals, and at the gates on the second floor.

Cell-phone chargers

Q7Convenient facilities

Cell-phone rental

No cell-phone rentals are available.

Relaxation (massages)

Facility and service/relaxation

Shower room and changing room

There are no shower rooms or changing rooms. There are clothing tables (fitting boards) available in some restrooms. Please feel free to use these.

Hospital

There is a medical center (health clinic and internal medicine) and a dental clinic on the first floor in the central block.

Airport hotel

The Osaka Airport Hotel is located on the third floor in the central block. Recommended for passengers with early-morning flights or late-night arrivals.

Osaka Airport Hotel

Foreign Currency Exchange

Travelex handles foreign currency exchange. However, we do not handle traveler’s checks.

Foreign Currency Exchange

Q8Operating hours

Terminal Building operating hours

Terminal Building operating hours: 5:30-22:00
Also, the roof-top observation deck “La Sora” is open from 6:00-22:00. (Final entrance: 21:30)

Shop opening time

Shop opening times vary depending on the shop, but shops generally open from around 6:30 AM.

Eating, drinking, and shopping