The flow up to boarding
Travelers must pass through the security check 20 minutes before boarding.
Please allow enough time for this whenever possible. Please come to the airport at least 30-40 minutes prior to departure. Customers making overseas connecting flights should be at the airport one hour before departure.
Please check the flow of departure and arrival for the flow of departure.
Poor weather and the time to determine whether the aircraft can fly
There are no particular rules. The carrier will make the judgment. Information regarding whether a flight has been canceled can also be obtained at the general information booth (06-6856-6781 / 06:30-21:30) in addition to information listed at each carrier’s corporate homepage (Flight Information or Departure and Arrival Information, and others).
Also, ask your carrier’s corporate reservation center or check-in counter regarding refunds for reservation changes caused by poor weather. Also, the check-in counter does not handle telephone calls. (JAL and ANA handle reservation changes and refunds via their corporate homepages.)